General
- Les Suites Tremblant requires that at least one guest per residence be a minimum of 18 years or older and provide a valid credit card imprint as a security deposit upon check-in. This guest must sign registration card upon check-in and take responsibility for all of the guest’s activities in the unit.
- Kids 17 years old and less stay free.
- Additional charges may apply according to the occupancy per unit.
- If a stay covers two cancellation policies, the date of arrival determines which policy will be used.
- All deposits and payments for accommodation are taken by STN MONT.TREMBLANT H/GOLF MONT TREMBLANT.
Security deposit and credit card on file
- A valid credit card is required at the time of booking to secure the reservation.
- A pre-authorized security deposit of $50 per day per unit will be taken at check in on your credit card. The guest accepts the responsibility for all telephone and other room charges, and for any damage resulting from all missing inventory, lost keys, damages to the property, unreasonable housekeeping conditions, unreasonable neighborhood annoyances (including any complaint resulting from any row, noise or other disturbance) and contraventions of any rules and regulations of the property. The guest authorizes Les Suites Tremblant to charge the costs of any such damage on his credit card.
- For guests lodging at Bondurant, the security deposit will be of $100 per day per unit.
Date change and modifications
- No modification allowed within the cancellation policy.
- No shows are regarded as a cancellation. The reservation will be cancelled and the amount of the full stay will be charged.
- In case of early departure, the amount of the full stay will be charged.
Deposit policy
- A deposit of one night plus taxes is charged at the time of booking (calculation based on the average nightly room rate for that particular stay).
- The balance is required at check-out.
- For Prepaid/non-refundable and flash sales offers, the total amount plus royalty and taxes will be charged at the time of booking.
Cancellation policies
Prepaid/non-refundable and flash sales offers Policy
- The total amount plus royalty and taxes will be charged at the time of booking.
- Once confirmed, the reservation cannot be modify.
- In case of cancellation, there will be no refund.
Winter Season 2016-2017 (November 18, 2016 – April 17, 2017 – see Holiday Season section for exceptions)
Winter Season 2017-2018 (November 17, 2017 – April 17, 2017 – see Holiday Season section for exceptions)
- For all cancellations made 15 days and more prior to arrival, deposit will be fully refundable.
- All cancellations made within 14 days to arrival will forfeit the deposit.
Holiday Season 2016-2017 (December 18, 2016 – January 3, 2017)
Holiday Season 2017-2018 (December 22, 2017 – January 3, 2018)
- For all cancellations made 31 days and more prior to arrival, deposit will be fully refundable.
- All cancellations made within 30 days to arrival will forfeit the deposit.
Summer Season 2017 (April 18, 2017 – November 16, 2017 )
- For all cancellations made 3 days and more prior to arrival, deposit will be fully refundable.
- All cancellations made within 2 days to arrival will forfeit the deposit.
IRONMAN 2017 (June 23, 2017 to June 25, 2017 and August 18, 2017 to August 20, 2017)
- For all cancellations made 31 days and more prior to arrival, deposit will be fully refundable.
- All cancellations made within 30 days to arrival will forfeit the deposit.
General information
Check In/Out Policy & Directions
- At your arrival for registration, you should present yourself with an ID and your confirmation number directly at the reception desk of the hotel if you lodge at La Tour des Voyageurs, Le Lodge de la Montagne, Le Holiday Inn Express & Suites Tremblant, L’Ermitage du Lac or Le Sommet des Neiges.
- If you lodge at Le Bondurant, the check in is at the Westin Resort & Spa.
- If you lodge at La Place St-Bernard, the check in is at La Place St-Bernard from 7 a.m. to 11 p.m. or at La Tour des Voyageurs front desk from 11 p.m. to 7 a.m.
- Check In Time: from 4:00 p.m.
- Check Out Time: by 11:00 a.m.
Heights of Hotel Garage
- Holiday Inn Express & Suites Tremblant: 6’9″ and 6’2″
- Place St-Bernard: 7’0″ (South) and 6’2″ (North)
- Tour des Voyageurs: 7’0″
- Bondurant: 7’0″ (Not large, big SUV’s & 4×4 barely fit or not at all)
- Ermitage du Lac: 7’3″
- Lodge de la Montagne: 7’2″
- Sommet des Neiges: 7’10”
- Westin Resort & Spa Tremblant: 8’3″
Credit Cards
- American Express, Diners Club, Discover, JCB, MasterCard, and Visa are accepted. Visa/Debit are not accepted.
Cots
- Cots can be requested but are not guaranteed; the cost is $50 + royalty + taxes per day.
Playpens
- Playpens are available at no charge however they cannot be guaranteed due to limited amounts. Please request at time of reservation.
Parking
- Indoor pay-parking is available at the hotel.
Wi-Fi
- Access limited to 2 devices (3 for the Westin Resort & Spa Tremblant) per day, per unit. Bandwidth limitations may apply.
Smoking Policy
- Les Suites Tremblant offers a smoke-free environment.
Pool Schedule
- The swimming pool of the following hotels: Holiday Inn Express & Suites Tremblant, Lodge de la Montagne, Sommet des Neiges, Tour des Voyageurs and Ermitage du Lac are open everyday between June 20 and August 30, from 10 a.m. to 8 p.m. During low season, the opening hours can vary. These swimming pools are closed during winter season.
- The swimming pool of the Westin Resort & Spa Tremblant is open all year long. During low season, the opening hours can vary and the swimming pool can be closed at certain periods.
- The opening days and hours can vary.
Hot Tub
- The following properties have an outdoor hot tub (year roud) : Bondurant, Tour des Voyageurs, Lodge de la Montagne, Ermitage du Lac and Sommet des Neiges.
- Take note that the hot tub at the Tour des Voyageurs II is closed until further notice. Guests still have access to the Tour I hot tub. Schedule may change without notice.
Pet Policy
- No pets are allowed in the following hotels : Bondurant, Holiday Inn Express & Suites Tremblant, Lodge de la Montagne, Sommet des Neiges, Tour des Voyageurs and Ermitage du Lac.
- Westin Westin Hotels & Resorts will allow dogs to accompany guests in their guestrooms, in accordance with local health codes free of charge. Only one dog per room is allowed even if less than 40 pounds. If the dog weights more than 40 pounds, there will be a charge of 200$ plus taxes and royalty is applicable. The hotel reserves the right to charge the guest’s credit card for additional cleaning and excessive damage caused by their dog. The minimum fee in that event would be $150 plus taxes and royalty. The number of available rooms is limited, please call to find out availability at 1-888-876-4541. Please take note that no other kind of animals except dogs will be accepted at the hotel’s front desk.
Privileges included with your lodging – Summer 2017
- La Tour des Voyageurs, Le Lodge de la Montagne, La Place St-Bernard, Le Sommet des Neiges and Le Bondurant participate to the 2017 Summer lodging privilege, from May 19th to October 15th, 2017.
- Unlimited access to the Panoramic Gondola during your stay.
- Privilege offered exclusively through Tremblant.ca or lessuitestremblant.com websites or by calling one of our Tremblant specialist at our official central reservation.
- The schedule is subject to change without notice.
- Le Holiday Inn Express & Suites Tremblant, le Westin Resort & Spa Tremblant et l’Ermitage du lac are not part of the lodging privilege program.
