General Policies
- Les Suites Tremblant requires that at least one guest per residence be a minimum of 18 years or older and provide a valid credit card imprint as a security deposit upon check-in. This guest must sign registration card upon check-in and take responsibility for all of the guest’s activities in the unit.
- Kids 17 years old and less stay free.
- Additional charges may apply according to the occupancy per unit.
- If a stay covers two cancellation policies, the date of arrival determines which policy will be used.
- All deposits and payments for accommodation are taken by MONT TREMBLANT RESERVATIONS.
Security deposit and credit card on file
- A valid credit card is required at the time of booking to secure the reservation.
- A pre-authorized security deposit of $150 for the first night and $50 per additional night per unit will be taken at check in on your credit card. The guest accepts the responsibility for all telephone and other room charges, and for any damage resulting from all missing inventory, lost keys, damages to the property, unreasonable housekeeping conditions, unreasonable neighborhood annoyances (including any complaint resulting from any row, noise or other disturbance) and contraventions of any rules and regulations of the property. The guest authorizes Les Suites Tremblant to charge the costs of any such damage on his credit card.
Date change and modifications
- No modification allowed within the cancellation policy.
- No shows are regarded as a cancellation. The reservation will be cancelled and the amount of the full stay will be charged.
- In case of early departure, the amount of the full stay will be charged.
Deposit policy
- A deposit of one night plus taxes is charged at the time of booking (calculation based on the average nightly room rate for that particular stay).
- The balance will be charged 2 days prior arrival. *** IMPORTANT *** If the deposit date is within 2 days from the final balance due date, then the total amount of the reservation will be charged on the deposit date.
- For Prepaid/non-refundable and flash sales offers, the total amount plus royalty and taxes will be charged at the time of booking.
Cancellation policies
After carefully assessing our responsibility and taking into account the current situation related to the COVID-19 (coronavirus) epidemic, and in the interest of our communities, employees and visitors, here are the indications for visitors with a reservation at one of Les Suites Tremblant hotels (Ermitage du Lac, Holiday Inn Express & Suites Tremblant, Mountain Lodge, Place Saint-bernard, Sommet des Neiges, Tour des Voyageurs I & II, Westin Resort & Spa Tremblant) for a stay with departure or arrival date between March 15, 2020 and May 12, 2020.
We anticipate heavy call volume over the next several days and appreciate your patience as we work hard to respond to all inquiries.
You are currently on the site
Please present yourself at the front desk if you wish to leave; the rest of your stay will be refunded.
You have a reservation for a stay with an arrival date between March 15 and May 12, 2020
Reservation from tremblant.ca or by phone with the call center Mont Tremblant Reservations
Your reservation at Les Suites Tremblant is refundable until further notice.
In order to better manage all requests, please send us an email to ccd@tremblant.ca including your last name and your reservation number, with the subject line COVID Refund Request.
Reservation through a third party or directly with a hotel or a hotel banner
Please refer to their cancellation policies and contact them directly.
- Online travel agency such as Booking.com, Expedia.ca, etc.
- Hotel establishment or hotel banner (Westin or Holiday Inn)
- Group organizer
- Wholesaler
Exception periods policies
Holiday Season (Dec. 21, 2020 to Jan. 2, 2021), IRONMAN 2021 (June 18-20, 2021 and August 19-22, 2021)
-
- For all cancellations made 31 days and more prior to arrival, deposit will be fully refundable.
- All cancellations made within 30 days to arrival will forfeit the deposit.
24h Tremblant (Dec. 4-5, 2020), President’s Week (Feb. 12-20, 2021), Quebec School Break (Feb. 26 – March 6, 2021), Ontario School Break (March 13-21, 2020 & March 12-20, 2021)
-
- For all cancellations made 15 days and more prior to arrival, deposit will be fully refundable.
- All cancellations made within 14 days to arrival will forfeit the deposit.
General information
Check In/Out Policy & Directions
- At your arrival for registration, you should present yourself with an ID and your confirmation number directly at the reception desk of the hotel if you lodge at Tour des Voyageurs, Lodge de la Montagne, Holiday Inn Express & Suites Tremblant, Ermitage du Lac or Sommet des Neiges.
- If you lodge at Place St-Bernard, the check in is at Place St-Bernard from 7 a.m to 11 p.m. or at Tour des Voyageurs front desk from 11 p.m to 7 a.m.
- Check In Time: from 4 p.m.
- Check Out Time: by 11 a.m.
Heights of Hotel Garage
- Holiday Inn Express & Suites Tremblant: 6’9″ and 6’2″
- Place St-Bernard: 7’0″ (South) and 6’2″ (North)
- Tour des Voyageurs: 7’0″
- Ermitage du Lac: 7’3″
- Lodge de la Montagne: 7’2″
- Sommet des Neiges: 7’10”
- Westin Resort & Spa Tremblant: 8’3″
Credit Cards
- American Express, Diners Club, Discover, JCB, MasterCard, and Visa are accepted. Visa/Debit are not accepted.
Cots
- Cots can be requested but are not guaranteed; the cost is $50 + royalty + taxes per day.
Playpens
- Playpens are available at no charge however they cannot be guaranteed due to limited amounts. Please request at time of reservation.
Parking
- Indoor pay-parking is available at the hotel.
Wi-Fi
- Access limited to 2 devices (3 for the Westin Resort & Spa Tremblant) per day, per unit. Bandwidth limitations may apply.
Smoking Policy
- Les Suites Tremblant offers a smoke-free environment.
Pool Schedule
- The swimming pool of the following hotels: Holiday Inn Express & Suites Tremblant, Lodge de la Montagne, Sommet des Neiges, Tour des Voyageurs and Ermitage du Lac are open everyday between June 20 and August 30, from 10 a.m to 8 p.m. During low season, the opening hours can vary. These swimming pools are closed during winter season.
- The swimming pool of the Westin Resort & Spa Tremblant is open all year long. During low season, the opening hours can vary and the swimming pool can be closed at certain periods.
- The opening days and hours can vary.
Hot Tub
- The following properties have an outdoor hot tub (year-round) : Tour des Voyageurs, Lodge de la Montagne, Ermitage du Lac and Sommet des Neiges.
- Schedule may change without notice.
Pet Policy
- No pets are allowed in the following hotels : Holiday Inn Express & Suites Tremblant, Lodge de la Montagne, Sommet des Neiges, Tour des Voyageurs, Place St-Bernard and Ermitage du Lac.
- Westin Westin Hotels & Resorts will allow two dogs per room. Let us know if your dog will be staying with you when you make your reservation. Additional fees of $50 per night, maximum $150 per stay (royalty and taxes extra). Note your dog must not be left in the room unattended. The hotel reserves the right to charge a minimum fee of $150 on your credit card for additional cleaning and excessive damage.
Housekeeping every two days
- In order to reduce our ecological footprint, housekeeping services in the rooms will be offered every other day.
- Exceptions : Daily housekeeping service at Westin Resort & Spa Tremblant, Holiday Inn Express & Suites Tremblant and Sommet des Neiges.
Group Reservations
- Reservations with nine (9) or more accommodation units are not authorized for the same stay dates. Les Suites Tremblant reserves the right to cancel, with a fee, any reservation containing more than nine (9) accommodation units or more that 20 guests, whether these accommodation units are the result of one or more separate reservations.
- To reserve a group with nine (9) accommodation units or more, you must contact one of our group sales specialists at 1-888-681-5978 or by emailing: corpo@tremblant.ca.
