Les Suites Tremblant requires that at least one guest per residence be a minimum of 18 years or older and provide a valid credit card imprint as a security deposit upon check-in. This guest must sign registration card upon check-in and take responsibility for all of the guest’s activities in the unit.
Kids 17 years old and less stay free.
Additional charges may apply according to the occupancy per unit.
If a stay covers two cancellation policies, the date of arrival determines which policy will be used.
All deposits and payments for accommodation are taken by MONT TREMBLANT RESERVATIONS.
Security deposit and credit card on file
A valid credit card is required at the time of booking to secure the reservation.
A pre-authorized security deposit of $150 for the first night and $50 per additional night per unit will be taken at check in on your credit card. The guest accepts the responsibility for all telephone and other room charges, and for any damage resulting from all missing inventory, lost keys, damages to the property, unreasonable housekeeping conditions, unreasonable neighborhood annoyances (including any complaint resulting from any row, noise or other disturbance) and contraventions of any rules and regulations of the property. The guest authorizes Les Suites Tremblant to charge the costs of any such damage on his credit card.
Date change and modifications
No modification allowed within the cancellation policy.
No shows are regarded as a cancellation. The reservation will be cancelled and the amount of the full stay will be charged.
In case of early departure, the amount of the full stay will be charged.
Deposit policy
A deposit of one night plus taxes is charged at the time of booking (calculation based on the average nightly room rate for that particular stay).
The balance will be charged 2 days prior arrival. *** IMPORTANT *** If the deposit date is within 2 days from the final balance due date, then the total amount of the reservation will be charged on the deposit date.
For Prepaid/non-refundable and flash sales offers, the total amount plus royalty and taxes will be charged at the time of booking.
Cancellation policies
Prepaid/non-refundable and flash sale offers Policy
The total amount plus royalty and taxes will be charged at the time of booking.
Once confirmed, the reservation cannot be modified.
In case of cancellation, there will be no refund.
Regular Policy (Except Ironman, Holiday season and School breaks – See Exception Periods Policies)
For all cancellations made 3 days and more prior to arrival, deposit will be fully refundable.
All cancellations made within 2 days to arrival will forfeit the deposit.
Exception Periods Policies
Holiday Season (December 23, 2019 – January 4, 2020 & December 21, 2020 – January 2, 2021)
IRONMAN 2020 (June 19-21, 2020 and August 20-23, 2020)
IRONMAN 2021 (June 18-20, 2021 and August 19-22, 2021)
For all cancellations made 31 days and more prior to arrival, deposit will be fully refundable.
All cancellations made within 30 days to arrival will forfeit the deposit.
President’s Week (February 14-22, 2020 & February 12-20, 2021)
Quebec School Break (February 28 – March 7, 2020 & February 26 – March 6, 2021)
Ontario School Break (March 13-21, 2020 & March 12-20, 2021)
For all cancellations made 15 days and more prior to arrival, deposit will be fully refundable.
All cancellations made within 14 days to arrival will forfeit the deposit.
General information
Check In/Out Policy & Directions
At your arrival for registration, you should present yourself with an ID and your confirmation number directly at the reception desk of the hotel if you lodge at La Tour des Voyageurs, Le Lodge de la Montagne, Le Holiday Inn Express & Suites Tremblant, L’Ermitage du Lac or Le Sommet des Neiges.
If you lodge at La Place St-Bernard, the check in is at La Place St-Bernard from 7 a.m. to 11 p.m. or at La Tour des Voyageurs front desk from 11 p.m. to 7 a.m.
Check In Time: from 4:00 p.m.
Check Out Time: by 11:00 a.m.
Heights of Hotel Garage
Holiday Inn Express & Suites Tremblant: 6’9″ and 6’2″
Place St-Bernard: 7’0″ (South) and 6’2″ (North)
Tour des Voyageurs: 7’0″
Ermitage du Lac: 7’3″
Lodge de la Montagne: 7’2″
Sommet des Neiges: 7’10”
Westin Resort & Spa Tremblant: 8’3″
Credit Cards
American Express, Diners Club, Discover, JCB, MasterCard, and Visa are accepted. Visa/Debit are not accepted.
Cots
Cots can be requested but are not guaranteed; the cost is $50 + royalty + taxes per day.
Playpens
Playpens are available at no charge however they cannot be guaranteed due to limited amounts. Please request at time of reservation.
Parking
Indoor pay-parking is available at the hotel.
Wi-Fi
Access limited to 2 devices (3 for the Westin Resort & Spa Tremblant) per day, per unit. Bandwidth limitations may apply.
Smoking Policy
Les Suites Tremblant offers a smoke-free environment.
Pool Schedule
The swimming pool of the following hotels: Holiday Inn Express & Suites Tremblant, Lodge de la Montagne, Sommet des Neiges, Tour des Voyageurs and Ermitage du Lac are open everyday between June 20 and August 30, from 10 a.m. to 8 p.m. During low season, the opening hours can vary. These swimming pools are closed during winter season.
The swimming pool of the Westin Resort & Spa Tremblant is open all year long. During low season, the opening hours can vary and the swimming pool can be closed at certain periods.
The opening days and hours can vary.
Hot Tub
The following properties have an outdoor hot tub (year roud) : Tour des Voyageurs, Lodge de la Montagne, Ermitage du Lac and Sommet des Neiges.
Schedule may change without notice.
Pet Policy
No pets are allowed in the following hotels : Holiday Inn Express & Suites Tremblant, Lodge de la Montagne, Sommet des Neiges, Tour des Voyageurs, Place St-Bernard and Ermitage du Lac.
Westin Westin Hotels & Resorts will allow dogs to accompany guests in their guestrooms, in accordance with local health codes free of charge. Only one dog per room is allowed even if less than 40 pounds. If the dog weights more than 40 pounds, there will be a charge of 200$ plus taxes and royalty is applicable. The hotel reserves the right to charge the guest’s credit card for additional cleaning and excessive damage caused by their dog. The minimum fee in that event would be $150 plus taxes and royalty. The number of available rooms is limited, please call to find out availability at 1-888-876-4541. Please take note that no other kind of animals except dogs will be accepted at the hotel’s front desk.
Housekeeping every two days
In order to reduce our ecological footprint, housekeeping services in the rooms will be offered every other day.
Exceptions : Daily housekeeping service at Westin Resort & Spa Tremblant, Holiday Inn Express & Suites Tremblant and Sommet des Neiges.
Group Reservations
Reservations with nine (9) or more accommodation units are not authorised for the same stay dates. Les Suites Tremblant reserves the right to cancel, with a fee, any reservation containing more than nine (9) accommodation units or more that 20 guests, whether these accommodation units are the result of one or more separate reservations.
To reserve a group with nine (9) accommodation units or more, you must contact one of our group sales specialists at 1-888-681-5978 or by emailing: corpo@tremblant.ca
