General Policies
- Les Suites Tremblant requires that at least one guest per residence be a minimum of 18 years or older and provide a valid credit card imprint as a security deposit upon check-in. This guest must sign registration card upon check-in and take responsibility for all of the guest’s activities in the unit.
- Kids 17 years old and less stay free.
- Additional charges may apply according to the occupancy per unit.
- If a stay covers two cancellation policies, the date of arrival determines which policy will be used.
- All deposits and payments for accommodation are taken by MONT TREMBLANT RESERVATIONS.
Security Deposit and Credit Card on File
- A valid credit card is required at the time of booking to secure the reservation.
- A pre-authorized security deposit of $150 for the first night and $50 per additional night per unit will be taken at check in on your credit card. The guest accepts the responsibility for all telephone and other room charges, and for any damage resulting from all missing inventory, lost keys, damages to the property, unreasonable housekeeping conditions, unreasonable neighborhood annoyances (including any complaint resulting from any row, noise or other disturbance) and contraventions of any rules and regulations of the property. The guest authorizes Les Suites Tremblant to charge the costs of any such damage on his credit card.
Date Change and Modifications
- No modification allowed within the cancellation policy.
- No shows are regarded as a cancellation. The reservation will be cancelled and the amount of the full stay will be charged.
- In case of early departure, the amount of the full stay will be charged.
Deposit Policy
- A deposit of one night plus taxes is charged at the time of booking (calculation based on the average nightly room rate for that particular stay).
- The balance will be charged 2 days prior arrival. *** IMPORTANT *** If the deposit date is within 2 days from the final balance due date, then the total amount of the reservation will be charged on the deposit date.
- For Prepaid/non-refundable and flash sales offers, the total amount plus royalty and taxes will be charged at the time of booking.
Cancellation Policies
For stays from October 1, 2020 to April 30, 2021
Book your vacation hassle-free with our new free and flexible cancellation policy, under the following conditions:
- For stays between October 1, 2020 and April 30, 2021 (some exceptions apply), cancel free of charge if the reservation is canceled 24 hours before arrival.
- For stays from February 12 to 14, 2021, February 26 to March 6, 2021 and March 13 to 21, 2021, cancel free of charge if the reservation is canceled 7 days before arrival.
If this policy no longer applies, take advantage of our new 100% Vacation Protection policy:
- Refund of your deposit or amount paid if you need to cancel because you or a family member tested positive for COVID in the 14 days prior to your arrival.
- Keep your deposit or amount paid in the form of a credit for your next vacation with Les Suites Tremblant if you have to cancel for reasons such as:
- Travel is prohibited or advised against by public health between the country / province / region visited and the country / province / region of origin.There is a quarantine requirement when traveling between countries / provinces (arrivals and / or departure).
- Station Mont Tremblant is closed due to COVID during your stay.
General Information
Check In/Out Policy & Directions
- At your arrival for registration, you should present yourself with an ID and your confirmation number directly at the reception desk of the hotel if you lodge at Tour des Voyageurs, Lodge de la Montagne, Holiday Inn Express & Suites Tremblant, Ermitage du Lac or Sommet des Neiges.
- If you lodge at Place St-Bernard, the check in is at Place St-Bernard from 7 a.m to 11 p.m. or at Tour des Voyageurs front desk from 11 p.m to 7 a.m.
- Check In Time: from 4 p.m.
- Check Out Time: by 11 a.m.
Heights of Hotel Garage
- Holiday Inn Express & Suites Tremblant: 6’9″ and 6’2″
- Place St-Bernard: 7’0″ (South) and 6’2″ (North)
- Tour des Voyageurs: 7’0″
- Ermitage du Lac: 7’3″
- Lodge de la Montagne: 7’2″
- Sommet des Neiges: 7’10”
- Westin Resort & Spa Tremblant: 8’3″
Credit Cards
- American Express, Diners Club, Discover, JCB, MasterCard, and Visa are accepted. Visa/Debit are not accepted.
Cots
- Cots can be requested but are not guaranteed; the cost is $50 + royalty + taxes per day.
Playpens
- Playpens are available at no charge however they cannot be guaranteed due to limited amounts. Please request at time of reservation.
Parking
- Indoor pay-parking is available at the hotel.
Wi-Fi
- Access limited to 2 devices (3 for the Westin Resort & Spa Tremblant) per day, per unit. Bandwidth limitations may apply.
Smoking Policy
- Les Suites Tremblant offers a smoke-free environment.
Pool Schedule
- The swimming pool of the following hotels: Holiday Inn Express & Suites Tremblant, Lodge de la Montagne, Sommet des Neiges, Tour des Voyageurs and Ermitage du Lac are open everyday between June 20 and August 30, from 10 a.m to 8 p.m. During low season, the opening hours can vary. These swimming pools are closed during winter season.
- The swimming pool of the Westin Resort & Spa Tremblant is open all year long. During low season, the opening hours can vary and the swimming pool can be closed at certain periods.
- The opening days and hours can vary.
Hot Tub
- The following properties have an outdoor hot tub (year-round) : Tour des Voyageurs, Lodge de la Montagne, Ermitage du Lac and Sommet des Neiges.
- Schedule may change without notice.
Pet Policy
- No pets are allowed in the following hotels : Holiday Inn Express & Suites Tremblant, Lodge de la Montagne, Sommet des Neiges, Tour des Voyageurs, Place St-Bernard and Ermitage du Lac.
- Westin Westin Hotels & Resorts will allow two dogs per room. Let us know if your dog will be staying with you when you make your reservation. Additional fees of $50 per night, maximum $150 per stay (royalty and taxes extra). Note your dog must not be left in the room unattended. The hotel reserves the right to charge a minimum fee of $150 on your credit card for additional cleaning and excessive damage.
Housekeeping every two days
- In order to reduce our ecological footprint, housekeeping services in the rooms will be offered every other day.
- Exceptions : Daily housekeeping service at Westin Resort & Spa Tremblant, Holiday Inn Express & Suites Tremblant and Sommet des Neiges.
Group Reservations
- Reservations with nine (9) or more accommodation units are not authorized for the same stay dates. Les Suites Tremblant reserves the right to cancel, with a fee, any reservation containing more than nine (9) accommodation units or more that 20 guests, whether these accommodation units are the result of one or more separate reservations.
- To reserve a group with nine (9) accommodation units or more, you must contact one of our group sales specialists at 1-888-681-5978 or by emailing: corpo@tremblant.ca.
